Enrolled UtilitySafe Companies:
Please read the following important information on using this program

UtilitySafe Login

Thank you for your partnership in helping keep the utilities safe and secure!


Important UtilitySafe Reminders:

  • To log into the UtilitySafe system, you will use the email address and password you entered when you subscribed. If you need assistance, please contact [email protected]
  • A credit card must be on file in your company account to process applicants through UtilitySafe
  • The cost per employee is $55.00 and will include a background check, awareness training and testing, and a badge. The addition of an MVR, will add $3.50 to that package cost. Renewals are to occur every 2 years to be in compliance
  • Notifications regarding your UtilitySafe applicants can be managed from your “Required Tasks” list
  • Consent forms should be completed for every applicant and kept on file before initiating a background check
  • UtilitySafe Applicants are required to have a badge photo uploaded and complete online training and testing
  • Please ensure you are entering the applicant’s full legal name. If you change a search identifier (name, birth date, or SSN) on an applicant, you will be charged an additional $55.00 to rerun the report. If an MVR is included in the background check, there will be an additional charge of $3.50.
  • If you receive a Social Security Number (SSN) discrepancy email or notification, please follow the instructions in the notification on your “Required Tasks” and email
  • Please email [email protected] to initiate the process for applicants that have not been in the U.S. for at least 7 years
  • Please call our dedicated support service at 877-435-2041 or email [email protected] if you have any questions regarding your account

Have questions? Take a look at the user guide first:


eShortline Documents

UtilitySafe User Guide

If you don't find the information you need, please reach out to our dedicated support service by phone or email here:

[email protected]

Appeals / Disputes

Are you an applicant looking for training and testing? Please click here.

Ready to get started?

Enroll a new company now or contact us